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12 Oct 2008
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Subject: Another flooded house
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pkatUser is Offline

Posts:1041


06/29/2008 2:31 PM Alert 

The same part on the toilet broke and flooded another house. Weren't there a few people here that had this happen? I recall hearing about at least 4 other houses that this happened to.


..... If you can dream it, I can build it.

"Some cause happiness wherever they go; others, whenever they go." -- Oscar Wilde
camperUser is Offline

Posts:4

06/30/2008 11:15 AM Alert 

I have heard of this too.  Exactly what part needs to be replaced?

just a girlUser is Offline

Posts:211


06/30/2008 1:00 PM Alert 
oh my. what do i need to do to keep this from happening?
pkatUser is Offline

Posts:1041


07/02/2008 6:51 AM Alert 
Its the tank filler, the part that regulates the flow into the tank and has the threaded pipe at the bottom of the tank. I was lucky, I was home when it happened to me, but that threaded part just broke off leaving the supply line coming from the wall blasting water into the bathroom.

..... If you can dream it, I can build it.

"Some cause happiness wherever they go; others, whenever they go." -- Oscar Wilde
RichTigUser is Offline

Posts:0

07/02/2008 4:30 PM Alert 

If this is a known issue, then the people who it hasn't happened to yet, should replace the soon to be broken part.

TonkHunterUser is Offline

Posts:19

07/15/2008 4:54 PM Alert 
Go to Maricopa Mountain Plumbing and just tell them that you have a Mansfield toilet and they will know exactly what you are talking about and tell you exactly what part you need to replace. They are about $15 each and take about 2 minutes to replace. We had all 3 of our toilets bust on us and we were home for 2 of them. The 3rd was a mess but got home before much damage was done.
bacaoneUser is Offline

Posts:2

07/24/2008 4:34 PM Alert 
My neighbors house was flooded last night. Same value as all the other homes. I called Fulton and asked if they were aware of the problem. They know all about it and referred me to Whitton plumbing since they installed the value. She said it would have to be the insurance company that would have to contact Mansfield about their faulty valve. I'm changing mine out ASAP. Three homes on our block flooded so far.
michmazzUser is Offline

Posts:43


07/24/2008 9:13 PM Alert 

Yes, it is absolutely unbelievable the number of homes this has happened too.  Our cousin that lives in here had it happen in her master bath on the second floor.  They were out of their house for 3 months and the insurance bill was outrageous.  Weeks later one of my rental listings on Pioneer had it happen, I was lucky to find it hours after it happened, and only flooring had to be replaced.  That same day at lunch my husband luckily was home and our downstairs toilet popped.  He was able to shut off the water and run to Maricopa Mountain plumbing to replace ALL of our toilets.   In September of last year, my husband discovered the neighbors house flooding out the garage and front door, we shut the water off to the house and had them called home from vacation.  That entire home was flooded up pass the baseboards.  I noticed a home on Gibson within the last couple of weeks that is torn down to the frame from half the wall down and the other day the water restoration company was there. 

Mansfield should have corrected this a long time ago.  The most frustrating part is that a lot of these people are walking away from their homes and letting them go to foreclosure. 


Michelle Mazzola
just a girlUser is Offline

Posts:211


07/25/2008 4:10 PM Alert 
i asked my husband about this, as i was concerned. he said he changed ours out almost immediatly after we moved in because he could see it was a cheap valve. hopefully, i'm in the clear XXcrossingfingersXX.

honestly, mansfield needs to take charge. but why would fulton allow whitton to put in such crappy equipment????
jeffrey jamesUser is Offline

Posts:177

07/27/2008 2:11 PM Alert 
money, money, money!
shannon77User is Offline

Posts:51

07/27/2008 7:15 PM Alert 
Do you ONLY have to worry about it if you have a Mansfield toilet?
yenni2User is Offline

Posts:252


07/29/2008 10:32 AM Alert 
Thanks for posting this info. My husband went to Maricopa Mountain Plumbing yesterday, bought 3 replacements parts ($14.95/each) and fixed our toilets last night. Better safe than sorry!
gizmoUser is Offline

Posts:167

07/29/2008 6:00 PM Alert 

Just moved in last week and replaced our 3. Went to Ace, they also have replacements.

007User is Offline

Posts:16

08/02/2008 1:28 PM Alert 
i hate to beat a dead horse here and I know someone has already asked what part exactly needs to be replaced but could someone post a pic of what needs to be replaced. I have a mansfield but what if my part doesn't need to be replaced. I just don't want to replace something I don't have to. Although I could go with the better safe than sorry.....a pic though would be nice
Cactus RobUser is Offline

Posts:1041


08/02/2008 1:52 PM Alert 

Here's my question.  If the faulty valve is inside the toilet tank, why won't the lid of the tank contain the water so that it goes down the overflow pipe instead of flooding the house?   I thought that was the reason the lids were made heavy with the bottom of the lid contoured to fit the tank.   

gizmoUser is Offline

Posts:167

08/02/2008 5:37 PM Alert 
Just take the lid off your water closet and you will see a valve on the left. That whole valve needs to be replaced. It has the water line attached to the bottom of it outside the water closet. You don't have to stay with the same type valve, I usually don't use the valves with the float ball. Takes about 5 min to replace each one.
pkatUser is Offline

Posts:1041


08/04/2008 11:15 PM Alert 

The breakage occurs at the threaded end of that part. It is outside the tank, where the supply line from the wall meets the tank. When it broke in my house I was there and within a few minutes the paint was 'pressure washed' off the wall.


..... If you can dream it, I can build it.

"Some cause happiness wherever they go; others, whenever they go." -- Oscar Wilde
Cactus RobUser is Offline

Posts:1041


08/05/2008 8:09 AM Alert 

Thanks for clearing that up, pkat.  I was under the inpression that the defect was in the float valve at the top of that threaded stand pipe, which is inside the tank.  I have Mansfield toilets, but the connector tubing is very flexible, so there shouldn't be any stress on that part.  

I'll change them out anyway.  I don't like the kind of float valve they have anyway.  I've always used the type that has the float encircling the stand pipe, as replacements.

bacaoneUser is Offline

Posts:2

08/08/2008 10:39 PM Alert 

I contacted Mansfield and they sent me the replacement  parts free of charge. Contact Kay Whitcomb 419-994-6376 or 877-850-3060 ext.-6376 or KWwhitcomb@mansfieldplumbing.com   Makes you think they aware of the problem.

rbonmmaUser is Offline

Posts:15


08/14/2008 11:31 AM Alert 
If you are the owner of one of these flooded homes can you please email me. I was the first victim of this fiasco, 29K gallons of water from the top down. We moved out and lived in a condo for 4 months while they "fixed" our house, it still isn't back to what it was, we'd never be able to sell it because we'd have to disclose it and I wouldn't want anyone else to ever have to deal with this! We are foreclosing on our house because this situation put us in financial ruin. Our family is going to contact a lawyer regarding this matter, I think that those of us that have been affected should all be represented. The flood changed our lives forever, my children always ask me "is this house safe Mommy?", my middle child is scarred for life because of this. Thank you...Stormi Cornelius
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