i work on the internet 6 hours a day, are you on the internet alot?

Hi Desert Gal,  I was real curious if you did get Transcend and if you are happy with the service.  We are set to get internet and phones on 8/14 and I'd feel a lot better if I knew someone that has service with them and is happy.  My phone is 424-9066 and I live in Hidden Valley also, south of Barnes Road.  If you could give me a call I would really appreciate it if you can beat the 8/14 install.  Thanks so much for responding. Nancy

I was with Maricopa Broadband and Quest for Internet and phone. I got a letter in the mail about Transcend Broadband so I set up a installation date with them. We agreed on July 24th to get the services installed. I called on the 23rd to confirm it and they said I was to be installed on the 31st. After some haggling I got them to pay for the installation costs (49.99) When the installer came out he jumped on the roof and came right back down. He said I do not have a line of sight to the towers where the signal comes from. And also said cause I live in a one story home I couldn't get a signal. Now Transcend had a great deal and I would have gone with them, but they need to get more towers in Maricopa so more people with one story homes can use their services.

Chimney Duck, 

I really appreciate your email.  I have Hughes right now and am so tired of their poor service and poorer service when I call about anything.  I have been using them forever because they were one of the only satellite choices out here.  I am VERY glad there is another option and hope that it works well for us. 

I have heard of people trying some broadband phone through Vonage and having bad luck in this area, so I was real glad to hear phone service has been good. We are doing the phone service also.  They told me to keep my qwest until they release my number so I will have a few days to find out if the broadband works here. 

I am also lucky my Hughes contract is up in a week!  :o) They won't be overlapping long!!!!

I'll post how it goes and what my service is like here. 

Nancy

I was happy with Transcend for a little while, until they started having one outage after another. I cannot run a business with Transcend. I am SO happy that I kept Hughes Net as a backup. Transcend has already been down over two hours today, and this is now getting to be a common occurrence. The digital phone service through Transcend does me absolutely no good at all when the internet is down, and my cell phone is unreliable in an emergency out this far in Hidden Valley. I'm thinking seriously of getting rid of Transcend and getting my phone number placed back with Qwest. There is no savings at all when you have to retain a backup internet service like Hughes.

An extremely unhappy Transcend customer.

I forgot to say that it took well over 30 days to get my Qwest number transferred to Transcend.

Transcend called me this afternoon after the service had been down for over six hours. Around 6:30 this evening it was back up. Since the tower I use is on Papago Road, they are going to switch me to the new tower at Century and Amarillo Valley Road within the next two weeks. They told me that it is a priority to get everyone in this area switched to the new tower. It makes sense as it is only a couple miles away, and the tower on Papago is about 7 1/2 miles away.

Nancy, it was good to talk to you too! I'll let you know if the signal move helps. When they set mine up in June, the (temporary) Papago tower was the only one they had. You should wish for one of these towers in your yard. I understand that they pay thousands per year for the use of your land.