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| | Author | Messages | |
bstoneaz
Posts:404
 | | 09/07/2007 7:12 PM |
 Alert | Thank you for not bagging a single item of my eight item purchase tonight.
And then the look you gave me when I just stood there and waited until you did your job and bagged my groceries was priceless.
If you don't like your job, or if your age prohibits you from being able to effectively do everything listed in your job description, it may be time to become a Wal-Mart greeter.
By the way, I would have bagged my own groceries had two things occured:
1) You had a better attitude, said "hi" and made eye contact;
2) If there were actually bags a customer could get to on your lane.
That is all. | |
Just the good ol' boys,
Never meanin' no harm,
Beats all you've ever saw, been in trouble with the law since the day they was born.
Straight'nin' the curve,
Flat'nin' the hills.
Someday the moutain might get 'em, but the law never will.
Makin' their way,
The only way they know how,
That's just a little bit more than the law will allow.
Just good ol' boys,
Wouldn't change if they could,
Fightin' the system like a true modern day Robin Hood. | |
| | babycrazy
Posts:48
| | 09/07/2007 7:25 PM |
Alert | | That has to suck. Actually you should have bagged them and then asked her for her pay check. I know I would. Or remind her that is at work, so start doing your job. | |
Living in Copaville is better than living any where else. | |
|
| | docdoc3
Posts:0
| | 09/07/2007 7:36 PM |
Alert | | Typical AZ service. | | | |
|
| | C&W
Posts:168
| | 09/07/2007 8:25 PM |
Alert | | You do already know that there's no such thing is Customer Service in AZ, right? | | | |
|
| | bitterbeard
Posts:207
| | 09/07/2007 8:28 PM |
Alert | Posted By docdoc3 on 09/07/2007 7:36 PM
Typical AZ service.
Nobody is keeping you in AZ, go back to the state you migrated from hippy if you don't like it here...
I believe I've ran into the same lady if she is black, but I forced a smile out of her and asked how her day was going then she told me how much it sucked and I told her only as long as she was on the clock. We both got a laugh, then I bagged my own groceries  | | | |
|
| | bstoneaz
Posts:404
| | 09/07/2007 8:30 PM |
Alert | Yeah, I just had to vent for a minute. It's funny to, if you think about it. What must she have been thinking as I just stood there and looked from her to my groceries, not saying a word? LOL. It brings a smile to my face when I think of the retarded look she gave me when she realized I wasn't going to do her job.
Fry's sucks in general. Always packed with two checkers open. Bad attitudes. Crappy parking. But, they have better pricing than Basha's, and I just don't like Eddie Basha in general. I don't know why I don't like him, I just don't. I think he just has one of those "con man" looks about him. LOL. | |
Just the good ol' boys,
Never meanin' no harm,
Beats all you've ever saw, been in trouble with the law since the day they was born.
Straight'nin' the curve,
Flat'nin' the hills.
Someday the moutain might get 'em, but the law never will.
Makin' their way,
The only way they know how,
That's just a little bit more than the law will allow.
Just good ol' boys,
Wouldn't change if they could,
Fightin' the system like a true modern day Robin Hood. | |
|
|  | bstoneaz
Posts:404
| | 09/07/2007 8:31 PM |
Alert | | No, she was white, like Casper, only not friendly. | |
Just the good ol' boys,
Never meanin' no harm,
Beats all you've ever saw, been in trouble with the law since the day they was born.
Straight'nin' the curve,
Flat'nin' the hills.
Someday the moutain might get 'em, but the law never will.
Makin' their way,
The only way they know how,
That's just a little bit more than the law will allow.
Just good ol' boys,
Wouldn't change if they could,
Fightin' the system like a true modern day Robin Hood. | |
|
| | love@hm
Posts:476
| | 09/07/2007 8:32 PM |
Alert | Sadly, there has only been one bagger in 12 yrs that I have been able to say could actually BAG groceries, when that happened I went back into the store to complement her (to her manager) because it had NEVER happened before and I usually return to my car swearing at the bagger. I have called Fry's and discussed the way groceries are bagged, and told them how horrible the baggers can be. . .
Not bagging my milk and potatoes when I specify for it to be done, bread put in a bag - UNDER the cookies. A single bag for a tube of toothpaste and a single bag for shampoo. . . a bag that is so full I can't close my hands around it. I have 4 young kids, the goal is to get the food in the house as quickly as possible!
Now, at the Fry's in Maricopa, they have the worst baggers there are. They NEVER bag what I ask to have bagged, and the one time I returned (from outside) into the store to have my milk bagged, the customer service lady was rude - she told me to 'walk over to the baggers because she didn't have any bags.' I told her, "I'm sure you can call them and tell them to come and assist me." Yes, I made them dig out 8 gallons of milk, which they took two at a time from the bottom of my very full cart and walk them over to the cashiers and re-bag my milk. Then while they were doing that I noticed my potatoes were not bagged either - so they got to bag those too. . .
Do I feel bad? Nope, not one bit, I am very specific about everything being bagged, and I have even made them get me a different bag of chips because of the way they were forcing them into the bag.
I swear, I will go into the store and train them for free if they want -
| | | |
|
| | BeerLeague2
Posts:111
| | 09/07/2007 9:21 PM |
Alert | LOL! I always think the same thing about the baggers at Fry's, so I bag my own. I worked at a grocery store all through high school and college, and we had a lot of training on how to properly "bag". We also were not allowed to chit-chat with the other checkers or baggers, and were only supposed to focus on the CUSTOMER. We were required to greet them, count their change back to them and THANK THEM FOR THEIR BUSINESS.
Okay, I'm not that old--this was in the 1980's. I just don't understand how things have changed so much since then. Does no one care about doing a good job anymore? | | | |
|
| | DesertDweller
Posts:2549
| | 09/07/2007 9:36 PM |
Alert | You know, something that I never understood was why lanes in a store are closed down when each one of them takes in thousands of dollars each hour. How much can it cost to have someone for fifteen bucks or so running a cash register? And how about another seven bucks for a bagger? Will that water down the gross margin below the break even point?
As a business person, I have a pretty good concept of revenue, expenses, margin, overhead, fixed and variable costs, etc. Here is something I have learned: You can play numbers games with the P&L all you want, but if you have bad customer service, it will cost you off the top line. You will bring in less because customers will go elsewhere. Then you'll have to work twice as hard to make any margin at all with what follows on the balance sheet.
I pay more to shop at Dillards because they always have my size, if they don't have the color I want, they will order it. The inventory is neatly laid out by size. It takes me ten minutes to pick up a couple of dress shirts - it would take three times that long at Wal Mart. | |
Stupid should hurt!
Desert Dweller - Senior Member - Posts: 2982 - Joined: Feb 2006 | |
|
| | BeerLeague2
Posts:111
| | 09/07/2007 9:48 PM |
Alert | I guess the stores in Maricopa feel they have acaptive audience since we only have two grocery store choices. But.....I mostly try to do my shopping in Ahwatukee anymore. I hate like hell not to support the local economy but I won't reward poor service with my hard-earned dollars.
I hear you about Dillards vs. Wally World, DD. I will go to Nordstrom over any of them because of the service. Now those people know how to treat a customer! | | | |
|
| | MustLoveDogs
Posts:68
| | 09/07/2007 9:49 PM |
Alert | | OMG, I so agree. The baggers are pretty much worthless. I always go through the self checkout, so I know my goods are bagged right ( Cause i do it meself). Sorry you had a bad experience. I would much rather shop at Fry''s then Bashes. | | | |
|
| | AzSandSlinger
Posts:526
| | 09/07/2007 10:31 PM |
Alert | Self Checkout...
FTW...
-Shane | |
-------------------------------------------------------------
Ultra Super Member
Posts: eleventy-billion
Joined: 10 Nov 1775
-------------------------------------------------------------
"There are only two kinds of people that understand Marines: Marines and the enemy. Everyone else has a second-hand opinion."
Gen. William Thornson, U.S. Army | |
|
| | azsouthendzone
Posts:528
| | 09/07/2007 10:45 PM |
Alert | | It is so amazing that people that work part time, minimum wage jobs, are sometimes rude and they don't display the best work ethic. I mean, it is just completely surprising. I am so shocked by reading this, along with the threads complaining about Baskin Robbins and Sonic. I really expect the same service as the Ritz Carlton at these fine stablishments. | | | |
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| | BeerLeague2
Posts:111
| | 09/07/2007 10:58 PM |
Alert | Okay, you are really funny tonight azsouthendzone! | | | |
|
| | BeerLeague2
Posts:111
| | 09/07/2007 11:01 PM |
Alert | Posted By azsouthendzone on 09/07/2007 10:45 PM
It is so amazing that people that work part time, minimum wage jobs, are sometimes rude and they don't display the best work ethic. I mean, it is just completely surprising. I am so shocked by reading this, along with the threads complaining about Baskin Robbins and Sonic. I really expect the same service as the Ritz Carlton at these fine stablishments.
You know, I don't think it was always that way though. As a part-time kid working in H.S., I felt really proud to have a job and did my very best. I wanted to get raises and wanted my manager to be happy with my work.
So have kids changed that much? Are they just so spoiled now that they don't appreciate the value of earning their own money? Is it the parents who are not instilling that work ethic in them?
| | | |
|
| | Jason
Posts:3378
| | 09/07/2007 11:08 PM |
Alert | You know, something that I never understood was why lanes in a store are closed down when each one of them takes in thousands of dollars each hour. How much can it cost to have someone for fifteen bucks or so running a cash register? And how about another seven bucks for a bagger? Will that water down the gross margin below the break even point?
Ah, but how much do they really lose by not having those lanes open? How often do you see customers abandoning full carts to go shop elsewhere? I would think that opening more lanes would fall under the law of diminishing returns. There are a fixed number of customers and adding more and more cashiers and baggers is not likely to increase their revenue. Plus when they do move off of peak hours, they've got a bunch of idle workers on their hands, which costs them money. So with this in mind, it's not about staying above break even, it's about what basically every other business is about: maximizing shareholder value. Why pay for more baggers and cashiers if each extra one provides fewer and fewer returns. With each extra one, management sees themselves slipping further and further from their bonus targets.
It's like customer service. You can't really threaten a business with switching because of hold times, because they're all like that. There is no competition in Maricopa that operates differently and that fully operates all of their checkouts during peak hours.
And the reason customers don't do much about long lines? Because they've got to weigh the line time with all the time they spent shopping (even though, on an economic basis, it's irrelevant), all the time they'd have to spend re-shopping at another store and the screaming they'd have to put up with because they've got to drag little Jimmy through another store. So they say to themselves, I'll shop at the competition next time. So they do, but find the different store's layout time consuming and confusing, and guess what? They hit the same backed up checkout after shopping. And they go back to their preferred store, because there is no advantage to throwing away all of the knowledge they have about the layout of their preferred store.
The only thing that will make this change is a store that offers significantly improved checkout time. Why do I emphasize significant? Because a study recently showed that customers will stick with products they know, even if the competition is more efficient/productive/intuitive. And guess what? If the store is paying for the cashiers and baggers to make things efficient at checkout, they've got to take the hit somewhere. Either prices are going to go up, or their bottom line will take a hit. And you know the shareholders aren't going to put up with that for very long. Grocery stores aren't exactly a high-margin business.  | |
Joined: Jul 2005 | |
|
| | bstoneaz
Posts:404
| | 09/07/2007 11:08 PM |
Alert | | Absolutely. On top of that you have employers who are cutting back so much financially they forget to reward their good employees, which means moral is down, which in-turn creates the employee who doesn't give a crap about their job and then forgets the customer is the entire reason they have a job. | |
Just the good ol' boys,
Never meanin' no harm,
Beats all you've ever saw, been in trouble with the law since the day they was born.
Straight'nin' the curve,
Flat'nin' the hills.
Someday the moutain might get 'em, but the law never will.
Makin' their way,
The only way they know how,
That's just a little bit more than the law will allow.
Just good ol' boys,
Wouldn't change if they could,
Fightin' the system like a true modern day Robin Hood. | |
|
| | bstoneaz
Posts:404
| | 09/07/2007 11:11 PM |
Alert | Jason,
DD is right, maybe you don't see customers leaving full carts of groceries in the store, but what about all the customers who don't even enter the store when they see how busy it is and how few employees there are. Or how about the customers who are already so turned off they never go back.
Ramsey's is a prime example of this. When he first opened the food sucked, the service sucked and all the employees sucked. A few months ago all that changed, but not before a vast amount of people were already so turned off they refused to return. That could have ultimately been the demise for Ramsey. | |
Just the good ol' boys,
Never meanin' no harm,
Beats all you've ever saw, been in trouble with the law since the day they was born.
Straight'nin' the curve,
Flat'nin' the hills.
Someday the moutain might get 'em, but the law never will.
Makin' their way,
The only way they know how,
That's just a little bit more than the law will allow.
Just good ol' boys,
Wouldn't change if they could,
Fightin' the system like a true modern day Robin Hood. | |
|
| | Jason
Posts:3378
| | 09/07/2007 11:15 PM |
Alert | Posted By BeerLeague2 on 09/07/2007 11:01 PM Posted By azsouthendzone on 09/07/2007 10:45 PM
It is so amazing that people that work part time, minimum wage jobs, are sometimes rude and they don't display the best work ethic. I mean, it is just completely surprising. I am so shocked by reading this, along with the threads complaining about Baskin Robbins and Sonic. I really expect the same service as the Ritz Carlton at these fine stablishments. You know, I don't think it was always that way though. As a part-time kid working in H.S., I felt really proud to have a job and did my very best. I wanted to get raises and wanted my manager to be happy with my work. So have kids changed that much? Are they just so spoiled now that they don't appreciate the value of earning their own money? Is it the parents who are not instilling that work ethic in them?
I think that's it, and it ties into what azsouthendzone was saying. By not instilling these values in, not only do they not have the work ethic, they do not have the patience or tolerance to put up with poorly behaved customers. I bet if you were able to roll back the clock on a rude bagger's life (assuming that bagger wasn't just having a bad day), you'd see them as the whiny, bad mouthed teenager. Or the school bully. And so on. It doesn't suddenly start when they interact with customers. | |
Joined: Jul 2005 | |
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